Where Do Our Tax Dollars Go? Michael Essick Breaks It Down

Where Do Our Tax Dollars Go? Michael Essick Breaks It Down

Before I get to your tax dollars, and where they went, I have a couple thoughts for you.We’re still settling down from the flurry of last week and the passing of the April 15th deadline. There were MANY more procrastinators this year than in years past, in my...
Four Key Steps For Effective Customer Care By Michael Essick

Four Key Steps For Effective Customer Care By Michael Essick

As “customer service” goes, I can guarantee that you (and YOUR customers too, btw) have multiple stories of San Antonio, Boerne, Texas hill country businesses or organizations that have massively bungled the encounter.For instance, anyone who calls the IRS...
Spending Money From Tax Refunds Wisely By Michael Essick

Spending Money From Tax Refunds Wisely By Michael Essick

Just about one month left before the tax deadline. As the parents say, the days are long, but the months are fast.And as we tax pros say, the days are long, and the days are long.But that’s simply because we’ve been getting to do some meaty, fun tax...